Podcasting 101 – simple steps to launching a podcast

Posted on April 30th, 2009

Are you listening to podcasts? Have you thought about starting a podcast?

Here are some simple steps to recording and launching a podcast.

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1. What’s it all about? – First things first. You need to decide on a theme/subject for your show. Sure, you can just turn on the microphone, and start rambling, but you’re not going to get many repeat visitors if you’re offering a scattered, unfocused podcast. Finally, if you’re starting a podcast to help promote your business, don’t just talk about yourself! For example, if you’re a realtor, record a podcast about the 3 Steps To Buying Your First House.

2. Equipment – An inexpensive USB, headset microphone will work perfectly in the beginning. Once you’ve recorded a few episodes, and you know that podcasting is for you, then you can upgrade to a more expensive microphone to get a better sound.

3. Software – Again, you don’t have to spend a lot of money. If you’re a Mac person, you can easily record and edit your podcast via Garageband. If you’re on a PC, Audacity is probably the most popular software for recording and editing podcasts, and it’s free.

4. Hosting – This is the issue that I had a hard time understanding initially when I started a podcast. If you’re small business, and you don’t have unlimited bandwidth, you need to find a host for the actual Mp3 files of your podcast episodes. Why? Every time someone downloads your Mp3 file, you’re using a sizable chunk of your web hosting bandwidth. If 50 people download your podcast, then multiply that one download fifty times.

Don’t worry though. There are several, low-cost hosts for your podcast. I recommend Libsyn. Their basic plan is cheap – $5 per month, your bandwidth is virtually unlimited, and Libsyn currently hosts tons of podcasts, including many well-known, heavily trafficked podcasts such as Grammar Girl. Once you finish recording and editing each podcast episode, you sign in to your Libsyn account and upload the file to Libsyn.

5. Blog/website – Again, you can do this for very little money. You can start a blog at Google’s Blogger or Wordpress.com. After you create your blog, you can write a Post announcing the first episode of your podcast, including a link to the MP3 file hosted at Libsyn. Note - this is something that confused and frustrated me initially, if you register your podcast with iTunes (so that it will show up in the iTunes podcast store), iTunes will use the title of your blog post for the title of your podcast episode. So, if you want the title of your podcast to be “Episode 1 of the Exciting Podcast,” then you need to title your blog post exactly that, “Episode 1 of the Exciting Podcast.”

6. iTunes – it’s easy to register your podcast with iTunes. The first time you submit your podcast to iTunes it will take 2-3 days for them to review your podcast and add it to the iTunes store.

7. RSS Feed – I recommend that you use Feedburner for your podcast’s RSS feed. Feedburner offers you lots of great stats about your podcast feed.

I look forward to hearing your podcast.

Photo by Duchamp on Flickr.


Did you Etsy Today? Grassroots Twitter movement

Posted on April 27th, 2009

In case you missed #etsyday on Friday, Geoffrey Fowler explains on the Wall Street Journal’s Digits blog. Etsy is an online marketplace for artists to sell their wares. Susan Schumann, an etsy user who sells her photos, decided to start her own grassroots campaign to increase awareness. She encouraged people to Twitter about etsy and to post fliers in their car windows or local coffee shops that read “Did you Etsy today?”

Keep in mind, Schumann took on this campaign herself. She has no connections with Etsy. She simply wanted to organize a one-day event to try and get the word out about a site and service that means a lot to her. (If you’re in doubt about Etsy’s faithful, buoyant fans, check out the comments on the WSJ.com story. I quickly scanned more than 60 comments and could find only one negative comment buried amidst positive raves from Etsy fans).

Again, Twitter proved its viral nature as #etsyday reached the top of Twitter discussions for Friday.

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Numerous companies are trying to figure out how Twitter will fit in with their digital marketing efforts. However, before companies try to figure out how to replicate an #etsyday of their own, they should stop and study #etsyday. Schumann was so passionate about the service that etsy offers, she started the campaign herself.

Are your customers so passionate about your product or service that they want to tell thousands of their family and friend and strangers? If not, before you try to manufacture a Twitter or grassroots digital buzz, maybe you should think about what steps you could take to create a product that customers not only use – but love.

If you’re a B2B company with a product or service that people depend on, but don’t necessarily love, what can you do to fan the digital flames of a grassroots movement? One possibility is creating a definitive resource for your customers – and potential customers – to learn about industry news, trends, and issues (even – gasp! – if that news doesn’t include mention of your product or service). If a B2B company worked long-and-hard to build a vendor-neutral clearinghouse of industry facts, figures, and news, I’d bet money that someone in their industry would Twitter about using the resource.

B2C or B2B, what can you do to create an etsy passion with your customers?


Social media backlash or Advertising Age comment trolls?

Posted on April 24th, 2009

Josh Bernoff, co-author of Groundswell: Winning in a World Transformed by Social Technologies, a book that I highly recommend, recently wrote a column for Advertising Age about how the term “media” in social media is tripping up many marketers and business executives who often associate media with being a one-way communication channel.

I thought Josh’s column was interesting, but what really surprised me was the vitriolic comments blasting social media as a fad and navel gazing. Here are a few selections:

– I want to tell you a story but social media doesn’t allow me much space so I have to go. bye! Wait, how “social” is that? In ten years I see a new industry that will teach people how to communicate.

- Tweeting, texting, blogging but never actually speaking to anybody. Maybe “social” needs to be replaced with “anti-social” as well.

- What is the perverse attraction of the Internet? Why do advertising and marketing people insist in discussing aspects of the Internet endlessly? Because it is all totally meaningless!

And, my absolute favorite:

- Do any of you people work for a living? Whatever you want to call it, this “social” thing is part narcissism, part anonymous communication (which is very much anti-social) and part work avoidance. No wonder why the economy is horrible, so many people are “socializing” at the big internet water-cooler and nobody is working.

Admittedly, Twitter has exploded into the media spotlight within the past 4 weeks or so, beyond any web app or technology in recent memory. Last Friday, of course, Oprah discussed Twitter on her show and launched her own Twitter account. Then, this week, on Wednesday, Twitter was mentioned in three separate New York Times stories in the same day:

In the Dining section, a woman in N. Ireland who tweets recipes.

Also from Dining, the restaurant critic from the Daily News is suing a guy who is pretending to be her on Twitter.

And, finally, Maureen Dowd interviewed Biz Stone and Evan Williams, the co-founders of Twitter.

In the glare of media overexposure, it’s interesting to see the antipathy of the Advertising Age commenters. And, they’re not alone either, I’ve seen other comments comparing Twitter users to fat guys sitting in their parents basement Twittering in between dungeon runs in World of Warcraft. And, finally, there are many people who use the oft-repeated example, “Why the f*ck should I care what you’re eating.”

That misconstrued perception of Twitter simply isn’t true. Initial tweets about meals and minutiae have fallen away to reveal powerful discussions and information exchanges (yes, 140 characters long).

I’ll be the first to admit, I didn’t get Twitter at first. I glanced at the site, followed a few people, posted a tweet or two, but then didn’t really follow up. Now, I firmly believe that that first opinion had to do with the Twitter User Interface itself. Now, that I use a variety of Twitter desktop clients – Tweetie for Mac, Nambu or Tweetdeck – the power of Twitter revealed itself.

People can scoff or lash out at Twitter, but they may as well stick their finger in a dike and try to stop the evolution of communication technologies. Ever since Thomas Edison set up his laboratory in Menlo Park, New Jersey, and even before that with Leonardo Da Vinci’s many inventions, the progress of technology has marched forward unstopped.

Twitter, or some variant, will be with us for a long time to come. Instead of sending mass emails, then managing the chaotic back-and-forth email conversation, Twitter allows people to carry on discussions and conversations with a wide variety of friends and acquaintances, and manage that information flow in whatever style suits you.

And, the stereotype of someone Twittering their every thought and action during the day will eventually dwindle as well. Plenty of people dip in and out of Twitter for short periods of time throughout the time and join the conversation. Then, at the end of the day, they turn off their machines, and converse and break bread with friends or family members, in normal, well-adjusted conversations. And, many of those people will probably mention ideas or news that they were exposed to via Twitter.

Twitter gallery


eBook pricing may force an eBook Napster soon

Posted on April 21st, 2009

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If you’ve read much of this blog, then you know that I’m very interested in the book publishing and especially eBooks. In the mid-90s, before I moved into public relations, I worked in the book publishing industry. I worked for a literary agency in NYC.

This morning, I read a blog post Some eBook Observations by Mike Shatzkin at his Idea Logical blog. I left a comment on his blog. I think his comments are moderated, because I haven’t seen my comment appear yet. But, I also thought my comment would be of interest to people reading this blog too. So here it is.

“Mike,

I have to respectfully disagree with you. I would wager that if you walked into a bookstore today and asked 100 random people to name three specific publishers, you’d be hardpressed to find 10 who could give the names of three. Sure, bibliophiles know the names of HarperCollins, Penguin, or Random House. However, the vast majority of the buying public don’t buy books based on publishers. Instead, they’re interested in buying the new Stephen King, the new Dan Brown, etc. Consumers buy specific authors – or titles – not publishers.

Re: pricing, I also disagree. Many technology pundits have started warning publishers, “Rethink, rethink, rethink, rethink your pricing for books, and if you can’t bring yourself to radically examine your pricing, then you’re headed down the same, sad road as the music industry.” As smartphones continue to multiply, as netbook sales increase, and as the eBook industry continues to grow, the book publishers’ Napster is not far off. Hackers love cracking code, and if eBook prices don’t dramatically decrease, hackers will gleefully crack the eBook DRM out there, and distribute the latest bestsellers via an eBook Napster service.

Sure, there’s printing costs, and sure there’s fixed costs for publishers, but we all know that distributing a digital eBook file costs less than a penny. That’s a concept that someone with zero knowledge of the book industry can grasp, because just about everyone sends attached files via email these days.

Why can’t publishers follow the instincts of the master retailer himself – Sam Walton? I’m paraphrasing, but Walton often said, “I’d rather sell a million pairs of socks, and make a nickel from each pair, than sell 100 pairs of socks and make $100 per pair.” Publishers could dramatically lower the price of eBooks and make up the difference in volume.

Why not sell backlist paperback titles for $1.00 a piece in eBook format – and split the net profit 50/50 with the author? The $1.00, $2.00, $3.00 price point is such an affront to publishers, they won’t even seriously consider it, and they try to justify – with a straight face – charging a trade paperback price for a digital file that cost them basically nothing to distribute.

Realistically though, I don’t see that type of adventurous pricing happening. Amazon is taking a loss on just about every hardcover title they sell on the Kindle for $9.99. Publishers aren’t budging on prices. And, as publishers try to justify their eBook pricing with elaborate explanations and justifications, the hackers are eating pizza, sleeping under their desks, coding around the clock, and the eBook Napster gets closer and closer.”


Twitter Early Adopters Adjusting to Oprah

Posted on April 20th, 2009

Over the weekend, I saw more than one early-adopter technology pundit wringing their hands on Twitter about @Oprah’s discussion of Twitter on her show on Friday. More than one person asked something along the lines of, “Where are we going to go now that the masses are discovering Twitter?”

What?

This just reeks of elitism, and is something I simply can’t understand. I’m sure there were plenty of people in 1993-1994 who were happily accessing text links online, and were horrified by the first graphical Web browsers.

Twitter is a fun, useful communications tool that has already proven its usefulness as a mass medium (many people were updating Twitter during the Mumbai terrorist attacks in November 2008).

And, despite what some early adopters may think, I think more Twitter users will only enrich the Twitter conversation. In fact, if Twitter’s demographics explode, you’ll most likely see Twitter search reflect that changed demographic – tweets re: the new Tweetie for Mac app will be far outweighed by people Twittering about American Idol or Dancing With The Stars.

Regardless of what the dominant conversations on Twitter are, you’ll still be able to find people you’re interested in, talking about things that interest you. And, if you’re getting bombarded with @replies that you’d rather not deal with, you can always block. And, I think Twitter’s features for following, building, and controlling your groups of friends will only grow as the service matures.

If Twitter does continue to grow, will instantaneous customer service from Comcast, Zappos, and others be able to scale? There’s a huge emphasis right now on close-to-immediate responses from some large companies via Twitter. Will that be able to continue as the user-base grows?

Oprah joins Twitter


Friday afternoon country music lyrics – Summertime by Kenny Chesney

Posted on April 17th, 2009

If you’re curious why I’m posting these, check out my explanation.

It’s Friday afternoon, it’s five o’clock somewhere, and it’s time for some more country music lyrics.

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Summertime by Kenny Chesney

Summertime is finally here
That old ballpark, man, is back in gear
Out on 49
Man I can see the lights

School’s out and the nights roll in
Man, just like a long lost friend
You ain’t seen in a while
And can’t help but smile

And it’s two bare feet on the dashboard
Young love and an old Ford
Cheap shades and a tattoo
And a Yoo-Hoo bottle on the floorboard

Perfect song on the radio
Sing along ’cause it’s one we know
It’s a smile, it’s a kiss
It’s a sip of wine, it’s summertime
Sweet summertime

Temperature says 93
Down at the Deposit and Guarantee
But that swimmin’ hole
It’s nice and cold

Bikini bottoms underneath
But the boys’ hearts still skip a beat
When them girls shimmy off
Them old cutoffs

And it’s two bare feet on the dashboard
Young love and an old Ford
Cheap shades and a tattoo
And a Yoo-Hoo bottle on the floorboard

Perfect song on the radio
Sing along ’cause it’s one we know
It’s a smile, it’s a kiss
It’s a sip of wine, it’s summertime
Sweet summertime

The more things change
The more they stay the same
Don’t matter how old you are
When you know what I’m talkin’ ’bout
Yeah baby when you got

Two bare feet on the dashboard
Young love and an old Ford
Cheap shades and a tattoo
And a Yoo-Hoo bottle rollin’ on the floorboard

Perfect song on the radio
Sing along ’cause it’s one we know
It’s a smile, it’s a kiss
It’s a sip of wine, it’s summertime
Sweet summertime


Social Media Book Publicity Case Study – Jack Kilborn, author of AFRAID

Posted on April 16th, 2009

Businesses and entrepreneurs of all types are trying to figure out how they can use social media marketing. Authors and writers have been using a variety of digital PR techniques for several years now, including: creating their own blogs, conducting blog tours (guest posting on other blogs to coincide with the publication a new book), recording podcasts, and filming or producing video book trailers.

Joe Konrath, successful mystery writer and author of the popular Lt. Jacqueline “Jack” Daniels series (published under the name JA Konrath), recently conducted an extensive digital PR campaign for a new book AFRAID, a horror thriller that is being published by Grand Central Publishing under the pen name Jack Kilborn. Konrath and his publisher decided to publish AFRAID under a pen name because the tone of the book was much more intense and shocking than his Jack Daniels mystery series. To try and jumpstart sales and excitement for AFRAID, Konrath began a blog tour on March 1st – four weeks before the publication of AFRAID on March 31st – the last day of the month.

Each day in March, Joe either wrote guest posts or answered interviews questions from a variety of blogs. Currently, since March 1st, Joe has been featured on more than 200 blogs. And, each day, Joe would post the links to that days interviews or guest posts on his popular blog – A Newbie’s Guide to Publishing. Prior to his blog tour, Joe posted on his blog and wrote of his plans in his email newsletter and asked for any interested blogs or podcasts to contact him for a guest post or interview.

Kilborn isn’t stopping with just digital PR though. In a few days, Kilborn will be leaving on a “signing tour.” He’s planning to visit more than 200 bookstores, winding up in Florida for the Romantic Times convention at the end of April. Kilborn won’t be conducting any formal book signings on this driving tour, he will be signing the copies of AFRAID that each store has in stock. However, Kilborn is using his digital connections for his book signing tour – he has issued a request via his website for fans to offer him a place to sleep each night while on his driving tour.

Results of Kilborn’s digital PR outreach for his new book AFRAID:

  • Before his blog tour, Googling “Jack Kilborn” received 2,880 hits. Following the tour, “Jack Kilborn” has 15,600 hits in Google.
  • Konrath’s blog averages 1,000 unique visitors a day, and he saw a slight increase in daily traffic during his March blog tour.
  • The Amazon ranking for AFRAID changed from 1,200,000 to 2,000.
  • AFRAID currently has 45 customer reviews on Amazon.com – much higher than most new mass-market paperbacks published by a first-time author.

Finally, I asked Kilborn about the future of digital book PR.

“I like blog tours. I think, ultimately, books and book tours will be digital. Your Kindle (or whatever the hot ereader is) will give tour updates, allowing readers to interact with authors while simultaneously downloading the book.

It’s going to be a fun future. :)

Social media book publicity - Jack Kilborn, Afraid

Social media book publicity - Jack Kilborn, Afraid


Using Twitter to Respond to a PR Crisis – Amazon.com Failed To Act

Posted on April 13th, 2009

I try to unplug during many weekends. Part of that is the fact that I have two small children, and I’m spending most weekends doing dad things. Another reason is that I like to try and take a break from the firehose of constant info that I’m dealing with throughout the week.

So, I was certainly surprised to check Twitter while waiting for a table at a sushi restaurant late Sunday afternoon and see post after post re: AmazonFail (lots of background info here, here, and here). If you’re not in the loop, Amazon began removing sales rankings from a wide variety of books over the weekends. And, surprise, surprise, almost 100% of the titles affected were books dealing with gay, lesbian, and transgender issues. Sales rankings can impact whether or not a book shows up on Amazon’s various bestseller lists and in customer searches on the site.

Regardless of what actually happened, a) Amazon made the egregious decision to delist numerous gay, lesbian, and transgender books, or b) there was a genuine backend computer glitch that resulted in the delisting, Amazon compounded their mistakes by not using social media to deal with this PR crisis.

I just checked out Amazon’s twitter account. As of 1:40 p.m. ET on Monday, April 13th, more than 24 hours after this PR crisis started, Amazon’s latest twitter message reads, “Amazon Daily: The Bldg Blog Book: The Blog Made Flesh http://bit.ly/uK5babout 16 hours ago from Perl Net::Twitter.”

I’m sure there were panicked conference calls yesterday among various Amazon.com execs. But the company’s PR response was to give the same exact statement/quote to multiple journalists reporting the story, ““We recently discovered a glitch to our Amazon sales rank feature that is in the process of being fixed.  We’re working to correct the problem as quickly as possible.”

Why didn’t Amazon.com use Twitter to respond to the crisis – a crisis that could have an impact on their revenue/sales since many of the Twitter posters were threatening boycotts?

Here’s what I would have recommended.

1. Figure out what the hell happened, and figure out what we’re going to do to correct the mistake. And, let’s figure out how we want to communicate ASAP what happened to our customers and the press.

2. Communicate what happened to reporters proactively – call the top 25-30 reporters who routinely cover Amazon.com – and respond quickly to any incoming calls from reporters.

3. Communicate what happened via Amazon.com’s twitter account. I would recommend hourly updates too – either repost the same basic explanation or add any additional info that surfaces.

4. Respond to #amazonfail posts on Twitter with explanation of what happened. This could get tedious – and wouldn’t scale. However, if Amazon.com’s corporate communications team had responded to 25-30 complaints per hour yesterday afternoon, they would have gone a long way in turning the conversation around.

How would you use Twitter and other Social Media tools to deal with a PR crisis?


Friday afternoon country music lyrics – Chiseled in Stone by Vern Gosdin

Posted on April 10th, 2009

If you’re curious why I’m posting these, check out my explanation.

It’s Friday afternoon, it’s five o’clock somewhere, and it’s time for some more country music lyrics.

Chiseled in Stone by Vern Gosdin.

You ran cryin’ to the bedroom
I ran off to the bar,
Another piece of heaven gone to hell,
the words we spoke in anger
just tore my world apart,
And I sat there feeling sorry for myself.

Then that old man sat down beside me
and looked me in the eye,
and said “Son, I know what you’re going through,
You ought to get down on your knees
and thank your lucky stars that you got someone to go home to.”

(Chorus)
You don’t know about lonely,
Or how long nights can be,
Till you lived through the story
That’s still livin’ in me,
And you don’t know about sadness
’til you faced life alone,
You don’t know about lonely
’til it’s chiseled in stone.

So I brought these pretty flowers
hoping you would understand
sometimes a man is such a fool,
Those golden words of wisdom
from the heart of that old man,
showed me I ain’t nothing without you.

You don’t know about lonely,
Or how long nights can be,
Till you lived through the story
that old man just told me,
And you don’t know about sadness
’til you faced life alone,
You don’t know about lonely
’til it’s chiseled in stone.
You don’t know about lonely,
’til it’s chiseled in stone.


Is True/Slant the Future of Journalism?

Posted on April 9th, 2009

Is True/Slant the Future of Journalism? I doubt it. But, at this point, if anyone says they know what the future of journalism is, I certainly don’t believe them.

There are a lot of digital journalism experiments – True/Slant, Outside.in, Placeblogger, etc – being thrown at the wall right now, and who knows what’s going to stick? I sure don’t. Though, I do think that advertising-funded, publicly traded newspaper companies (i.e. The New York Times) are going to have a tremendously difficult road ahead. In fact, if they don’t diversify beyond newspapers, I will guarantee that they’ll have to either go private, so that they’re not buffeted by market demands for X% increase every quarter and every year, or else they’ll transform into non-profit organizations with endowments.

But enough about newspapers, what about True/Slant? Walt Mossberg wrote about True/Slant this morning in his Personal Technology column in the Wall Street Journal.

In Mossberg’s words, “It covers a wide range of topics, such as politics, culture, sports, business, health, science and food. It is launching with 65 journalists, or “knowledge experts,” assigned to specific topics. Each of these contributors gets a page to house their journalism and, it is hoped, an active social network of followers who will regularly discuss the articles they read there.”

For someone so conversant with technology, I’m surprised that Mossberg didn’t point out the similarity between True/Slant and About.com. Sure, for True/Slant, the “knowledge experts” will be published journalists, but they’re curating, finding, selecting news, just like the About.com guides do.

It’s certainly a laudable idea and effort, but will they be able to drive enough traffic, attract enough eyeballs to make money from digital advertising? The realist in me says, “That’s going to be awfully hard to do.”